Collection: Dahlia tubers

CUSTOMERS RESPONSIBILITY- Customers are responsible for ensuring all information is accurate. this will include your shipping address, contact details, and items ordered. delays may occur if there are any errors in information.

CANCELLATIONS- we accept cancellations only under extreme circumstances. cancellations will result in a restocking fee of 15%. 

SHIPPING RESPONSIBILITY- once your package is handed off to the carrier, we cannot be held responsible for delays, damage or lost items. You will have to file a claim directly with the carrier if these issues arise.

WEATHER- We will do our best to monitor weather conditions when shipping. please understand we are not responsible for damage caused by extreme heat or freezing temperatures during transit. we kindly ask if you have a preferred shipping date to contact us with that and your order number within 24 hours of placing the order.

UPON ARRIVAL- Please inspect your order within 48hours of delivery. notify and contact us by email if there are any issues. we ask that you include photos and videos of the product and packaging to help us address your concerns.

REFUNDS, REPLACEMENTS, WRONG VARIETY- Refunds are issued at our discretion. customer must return tubers at their expense to receive refund. We ask that you give us the opportunity to replace the item. if an item becomes unavailable, we will issue full refund for that item or offer a replacement.

DAHLIA TUBER- tubers range in size, shape and appearance. we do check for eyes on all tubers before shipping.

Thank you for shopping our small family business.